1. INTRODUCTION
1.1) Welcome to The Print Room’s website at https://theprintroom.co.za. Please take a moment to review these terms and conditions (“Terms and Conditions”) to understand how they govern your use of https://theprintroom.co.za (“The Website”) and any products you may purchase through the Website.
1.2) The Print Room is a private brand, legally incorporated in the Republic of South Africa (“we” or “us” as applicable). We own and manage the Website. You can reach us at info@theprintroom.co.za.
1.3) Feel free to browse or use our Website for your personal, non-commercial shopping and informational purposes only, and for no other purpose. By using our Website, you agree to indemnify us against any loss, damage, harm, claims, or any other costs that we may incur as a result of your use of the Website and/or its contents in violation of these Terms and Conditions.
1.4) By using this Website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms and Conditions represent the entire agreement between us regarding the matters addressed here, and, unless otherwise stated, no promise, representation, term, or condition related to the subject matter of these Terms and Conditions that is not included here will be binding on either party. We reserve the right to suspend the Website, or any part of it, or terminate your account at any time at our sole discretion.
2. INTERPRETATION AND DEFINITIONS
In these Terms and Conditions –
2.1) “Order” refers to the request you submit to purchase a product(s) from this Website at the listed price.
2.2) “Products” refers to the items available for purchase on this Website.
2.3) “Account” refers to the profile you may choose to create before placing orders.
2.4) “Supplier” refers to us, the producers of the Mermaids and Unicorns products.
2.5) “Delivery partner” refers to a courier company selected by us at our discretion to handle order delivery.
2.6) “Business days” refers to any day that is not a Saturday, Sunday, or public holiday.
2.7)“Business hours” refers to the period between 08:30 and 16:30 on any business day. All time references are based on South African Standard Time.
3. ORDER
3.1) When placing an order, you must be at least 18 years old and either have a valid credit card or be authorized to use a valid credit or debit card. You should follow the provided instructions to complete the order.
3.2) When you order a product from this Website, you are making an offer to purchase it at the price listed on the Website.
3.3) We reserve the right to reject your offer to purchase a product from our Website or to cancel any order you have placed for any reason, including but not limited to the following –
3.3.1) the product being sold out or not available from the supplier;
3.3.2) failure to obtain payment authorization; and/or
3.3.3) the discovery of an error in the product information, including price or promotion.
3.4) If we accept your offer to purchase a product from this Website, a sales agreement will be established between you and us.
4. METHODS OF PAYMENT
4.1) Payments can be made online using valid Visa or MasterCard credit cards or via instant EFT.
4.2) We will charge the total amount of your online order (including any applicable shipping costs) to the payment card you provided during the secure checkout process. All credit card transactions are processed securely through our payment gateway partner, Payfast. For more information about Payfast, visit www.payfast.co.za.
4.3) By submitting your order, customer details, and payment card information, you affirm that you are authorized to use the payment card and that there are sufficient funds available to cover the cost of the order.
5. OUR SHIPPING POLICY
5.1) Once we have accepted your order and received payment confirmation, we will arrange for delivery to your shipping address through our shipping agent. You will receive an email notification once your order has been dispatched. We strive to deliver orders within 3-5 working days of payment confirmation for orders placed on our website.
5.2) Once an order has been placed, you will not be able to change the shipping address. It is your responsibility to ensure that the shipping address you provide is correct.
5.3) Ownership of the goods will transfer to you once they are dispatched. Risk will transfer to you when you, or a third party acting on your behalf, accept delivery of the order by signing for receipt from our courier. After the risk has transferred, the goods will be at your own risk, and we will not be liable for any subsequent loss or damage.
6. RETURNS AND EXCHANGES
6.1) You have the right to return any eligible item to us within 7 (seven) days from the date you received your order (as confirmed by our delivery partner), subject to the terms and conditions outlined in this clause.
6.2) If you wish to return an item(s), you must first submit a return request according to the procedure outlined below:
6.2.1) After receiving your order, you must notify us within 24 (twenty-four) hours of receipt.
6.2.2) Contact us through the “Contact Us” section on our website or by sending an email to info@printroom.co.za, including your order number, the name of the item(s) you wish to return, and your reason for the return.
6.3) If your request is approved, we will get in touch with you to arrange for collection.
6.4) Once we receive your returned item(s) in its original and complete packaging (including any boxes, protective materials, and/or documentation), and in the same condition as when it was delivered to you, we will refund the amount you paid for the item(s), excluding the initial outbound shipping cost. However, if you reasonably claim that the item was received in a faulty condition and we are satisfied with this, your refund will include the initial outbound shipping costs. Please note that all our items undergo strict quality control checks before dispatch. We will only accept faulty items if they were delivered to you damaged.
6.5) We will refund the amount to the payment card you used for your purchase as soon as possible, but no later than 30 (thirty) business days from the date your order was placed..
6.6) Regardless of whether your return request has been approved, we will not issue a refund for a returned item if, in our reasonable opinion, the item has been worn or has deteriorated in quality due to normal wear and tear, misuse, failure to follow the manufacturer’s instructions, abnormal use, or lack of reasonable care after the sale.
7. ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT 25 OF 2002
7.1) These terms are governed by the provisions of the Electronic Communications and Transactions Act No. 25 of 2002 (“Electronic Communications Act”). Any terms that conflict with the mandatory provisions of the Electronic Communications Act will be considered modified to ensure compliance with those provisions.
7.2) In accordance with the Electronic Communications Act, we will give you the opportunity to review the entire transaction, correct any errors, and withdraw from the transaction before finalizing your order.
8. INTELLECTUAL PROPERTY
We either own or hold licenses for all intellectual property and materials on this Website. You are permitted to view, print, or electronically store a copy of any information on our Website, including these Terms and Conditions, strictly for your personal, lawful, non-commercial use. Any other use will be considered an unlawful infringement of our or our licensors’ intellectual property rights..
9. USE OF OUR LOGOS, CONTENT AND IMAGES
You may not use the content of our Website, including our logos or any images that appear on it, without obtaining our prior written consent. Failure to comply with this will be considered an unlawful infringement of our or our licensors’ intellectual property rights.
10. JURISDICTION
These Terms and Conditions are governed by and construed under the laws of the Republic of South Africa.
11. FORCE MAJEURE
11.1) We shall not be liable for any breach, hindrance, or delay in fulfilling these Terms and Conditions due to causes beyond our reasonable control, including but not limited to natural disasters, unavoidable incidents, actions by third parties (such as hackers, suppliers, or governments), insurrection, riots, civil unrest, war, hostilities, acts of terrorism, piracy, arrests, detainments by authorities, strikes, lockouts, epidemics, fires, explosions, storms, floods, droughts, weather conditions, earthquakes, accidents, mechanical failures, third-party software issues, public utility disruptions (including electrical, telecommunications, or Internet failures), shortages of or difficulties in obtaining supplies, materials, equipment, or transportation (“Event of Force Majeure”), regardless of whether these circumstances could have been anticipated.
11.2) Either you or we may terminate the agreement under these Terms and Conditions immediately by giving written notice to the other if the Event of Force Majeure continues for two business days or more. In such a case, neither party shall be liable to the other due to the termination, except for the refund of any product you have already paid for but not received.
12. PAYMENT AND SECURITY
12.1) When you make a purchase on our website, we request your name, telephone number, email address, delivery address, and payment method details.
12.2) All transactions on our website are processed through our payment gateway partner, Payfast (www.payfast.co.za). Payfast ensures the security of your information during transmission by using Extended Validation SSL with 256-bit encryption.
12.3) We will take all reasonable steps to keep your personal information, order, and payment details secure. However, we cannot be held liable for any loss resulting from events beyond our reasonable control.
13. ACCURACY OF WEBSITE CONTENT
13.1) We do not guarantee that the content or information on our Website is always accurate, complete, or up-to-date.
13.2) Prices in printed publications are accurate at the time of publication. However, we reserve the right to change these prices after publication without prior notice.
14. AMENDED OR UPDATED TERMS
We may update or change the Terms and Conditions periodically without notice. You should review them occasionally, as continued use of the Website signifies your acceptance of any updated or revised Terms and Conditions..
15. DISCLAIMERS AND EXCLUSIONS OF LIABILITY
Using our Website is entirely at your own risk. We make no representations or warranties, whether express or implied. To the extent permitted by law, we accept no liability for any damages, whether direct, indirect, incidental, special, or consequential, arising from accessing or using our Website or purchasing any products or services.
16. GENERAL
16.1) These Terms and Conditions will take effect from the date they are published on the Website and will continue indefinitely, subject to amendments by us from time to time, as long as the Website remains active and operational. We reserve the right to terminate these Terms and Conditions and/or shut down the Website at any time, provided that we will still process any orders that have already been placed and accepted.
16.2) No failure or delay by either party in exercising any right under these Terms and Conditions will be considered a waiver of that right, nor will it affect any other or future events. Such failure or delay will not impair or modify our or your rights under these Terms and Conditions.
16.3) If any clause in these Terms and Conditions is declared invalid or unenforceable by a court of competent jurisdiction, that invalidity or unenforceability will not affect the remaining clauses or any part of them. All other clauses will remain in full force and effect, provided that the Terms and Conditions can continue to operate without the unenforceable clause..
16.4) You may not assign, transfer, charge, subcontract, create any trust over, or otherwise deal with these Terms and Conditions, or any of your rights or obligations under them.
16.5) All copyrights in the Website are owned by us or our licensors, as applicable, and any rights not explicitly granted are reserved.
17. OUR LIABILITY IN RESPECT OF YOUR ORDER(S)
17.1) If any item(s) we deliver are not as ordered, damaged, defective, or of incorrect quantity, we will not be liable to you unless you return the item(s) to us in accordance with Clause 6.
17.2) If you do not receive the goods you ordered within 10 (ten) business days from the order date, we will not be liable unless you notify us of the non-delivery via email at info@theprintroom.co.za within 14 (fourteen) business days..
17.3) Except as required by law, we will not be liable for any indirect or consequential loss, damage, or expenses (including loss of profits, business, or goodwill) arising from non-delivery. Our only liability for compensation will be to refund the amount you paid for the goods in question.
17.4) You must adhere to all applicable regulations and legislation, including obtaining any necessary customs, import, or other permits required to purchase goods from our site. We make no representations and accept no liability regarding the export or import of the goods you purchase.
17.5) Notwithstanding the above, nothing in these Terms and Conditions is intended to limit any rights you may have as a consumer under applicable law.
18. ENTIRE AGREEMENT AND VARIATIONS
18.1) These Terms and Conditions, along with our current Website prices, delivery details, contact details, and privacy policy, represent the entire agreement between us regarding the supply of goods to you. Statements made by any sales person on our behalf should not be interpreted as modifications to these Terms and Conditions or as authorized representations about the nature or quality of any goods we offer for sale. Except in cases of fraud or fraudulent misrepresentation, we will not be liable for any untrue or misleading statements..
18.2) We make no representations or warranties regarding the accuracy, completeness, or suitability for any purpose of the information and related graphics published on our Website. Our site may occasionally contain technical inaccuracies or typographical errors.
18.3) We reserve the right to update these Terms and Conditions without prior notice. Your continued use of the website following any changes will be considered as acceptance of the amendments. It is your responsibility to review these terms regularly, and if you disagree with any part, you should cease using the website.